**1. Introduction**  
These terms and conditions govern the provision of bathroom installation services by Bath to Shower Conversions Ltd (“the Company”). By engaging our services, you agree to these terms.

**2. Services Provided**  
The Company offers bathroom installation services, including but not limited to:
- Design consultation
- Installation of fixtures, fittings, and cabinetry
- Plumbing and electrical work (if provided)
- Removal and disposal of old bathroom components (if included in the quote)

**3. Quotes and Estimates**  
- All quotes issued by the Company are based solely on what can be observed without removing panels or inspecting drains at the point of survey.
- Any additional works found to be necessary during installation will require a new quote.
- The Company is not responsible for blocked drains; it is the customer's responsibility to ensure that drains and waste pipes are clear and not blocked prior to installation.
- The Company must be notified in writing of any issues related to drains before the work commences.

**4. Payment Terms**  
- A deposit of 50% is required upon acceptance of the quote.
- The remaining balance is due upon completion of the work, regardless of rubbish removal status, unless otherwise agreed in writing.
- Late payments may incur additional charges.

**5. Rubbish Disposal**  
- The customer is responsible for the disposal of rubbish unless rubbish removal is specifically included within the quote.
- If rubbish removal is included, it will be removed within 7 days of project completion.

**6. Cooling-Off Period**  
- Customers have a 14-day cooling-off period from the date the deposit is paid.
- A £250 cancellation fee will apply if an installation is cancelled by the customer, even within this 14-day period.
- If works are scheduled to be carried out less than 14 days from the date of the deposit, cancellation is not possible, and the full deposit will be retained.

**7. Scheduling and Cancellations**  
- Installation dates are approximate and will be confirmed one week prior to the scheduled start.
- Installation is subject to the prior completion of customer works. Delays in the completion of these works may affect the installation schedule.
- The customer must provide at least 48 hours' notice for cancellations or rescheduling.
- Failure to do so may result in the loss of the deposit.

**8. Duration of Works**  
- The Company cannot guarantee specific completion times for the installation.
- The customer acknowledges that longer installation times may occur due to unforeseen circumstances.
- No discounts will be provided based on the duration of the installation process.

**9. Customer Responsibilities**  
- The customer must ensure that adequate access to the property is available.
- Any necessary permits and approvals must be obtained by the customer unless otherwise stated.
- The customer must not privately hire the Company’s fitters for any additional works without seeking prior written permission from the Company.

**10. Damage Liability**  
- The Company will not be liable for any damage to walls or other structures as a result of the strip-out process.
- Customers should consider any repairs or repainting that may be needed as part of the project.

**11. Warranty**  
- The Company provides a 12-month warranty on workmanship from the date of completion.
- Manufacturer warranties apply to all products supplied.

**12. Liability**  
- The Company is fully insured for any damages incurred during installation except as specified in section 10.
- Liability is limited to the total cost of the installation project.

**13. Health and Safety**  
- The Company will adhere to health and safety regulations during the execution of the work.
- The customer must inform the Company of any potential hazards on the property.

**14. Changes and Variations**  
- Any changes to the project must be documented and agreed upon in writing.
- Additional costs may apply for changes.

**15. Installation Limitations**                                                                                                                                                                                                                             - Whilst the Company will always strive to accommodate customer needs, please note that shower trays can only be installed at floor level where joists permit.

**16. Customer Satisfaction and Rectification**  
- If the customer is not satisfied with any aspect of the work, they must notify the Company in writing.
- The customer agrees to provide the Company with a reasonable opportunity to rectify any issues (“snags”) and allow appropriate time for this work to be scheduled based on availability.
- The customer understands that bathrooms are large projects and snags may occur. The Company will not offer any discounts or compensation for any such snags.

**17. Complaints**  
- Any complaints regarding the service should be made in writing within 14 days of project completion.
- The Company will address complaints in accordance with its internal procedures.

**18. Governing Law**  
These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales.

**19. Contact Information**  
For any inquiries or concerns, please contact:  
Bath to Shower Conversions Ltd 
Rear of 48, Main Street, Barton Under Needwood, DE13 8AA  
info@thewalkinshowerco.com  
01283 392 288